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How do I log in to my WorkPlaceLive desktop?

Last changed 2018-08-20
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Question

How do I log in to my WorkPlaceLive desktop?


Answer

How you log in to your Hosted Desktop depends on which type of Desktop you run. WorkPlaceLive offer two types of Hosted Desktop, RDP and Citrix. If you are unsure which type of Desktop you are using, you can either ask your system administrator, or our Service Desk can help you.

RDP

You should have been provided with an RDP icon when you started with your company. If not, you will need to ask your system administrator or our Service Desk to supply you with one (our service desk will need permission from your authorised administrator to provide this). This will have been setup with the configuration details that you need in order to access your Hosted Desktop.

This Icon can be copied to any Laptop, PC or Mac and will keep the configuration details. You can do this by saving the Icon onto a USB stick, External Hard Drive or similar, or by emailing it to an email account you have access to. Then you simply need to supply your username and password to log on from wherever you are.

To access your RDP Desktop from a mobile device, you can use the RDP app, which can be downloaded from the app store. Your system administrator should be able to direct you to this, or again, the Service Desk can provide assistance. Once installed on your mobile device, you will need to enter the configuration details provided by your System Administrator / our Service Desk. once this is all set up, you simply sign in with your username and password, and you can use your Hosted Desktop on your mobile device, in exactly the same way you do from your desktop PC.

CITRIX

In order to access your Citrix Desktop, you will first need to install the Citrix Receiver onto your Laptop, PC or Mac. you can do this here: https://www.citrix.co.uk/products/receiver/

When you download the receiver, it will automatically detect whether you are using a Windows or Mac device. Once downloaded, you will need to run the file, click start and agree to their terms and conditions. 

Once the receiver is installed, use your web browser to access your Citrix login portal. This should have been provided to you when you started with your company.  If not, you will need to ask your system administrator or our Service Desk to supply you with the URL (our service desk will need permission from your authorised administrator to provide this). 

Once at the portal, you simply need to enter your username and password. Simply follow the above steps for any desktop device you wish to access your desktop from.

To access your Citrix Desktop from a mobile device, you can use the Citrix app, which can be downloaded from the app store. Your system administrator should be able to direct you to this, or again, the Service Desk can provide assistance. Once installed on your mobile device, you will need to enter the configuration details provided by your System Administrator / our Service Desk. once this is all set up, you simply sign in with your username and password, and you can use your Hosted Desktop on your mobile device, in exactly the same way you do from your desktop PC.