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How do I change my workplacelive password?

Last changed 2018-08-21
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Question

How do I change my workplacelive password?

Answer

Due to GDPR regulations, WorkPlaceLive are unable to change passwords for you.

How you change your password will depend on the level of system access that you have, and what password protocols have been set up for your company. If you are unsure what type of user you are, contact your System Administrator or the Service Desk, who will be able to assist.

STANDARD USERS (Via the WorkPlaceLive Desktop):

From within your WorkPlaceLive Desktop, click on the Start Menu and navigate to Windows Security. Choose the Change Password option.

You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.

STANDARD USERS (Via the WorkPlaceLive Control Panel):

Using the URL and login credentials you have been provided with, log in to the WorkPlaceLive Control Panel. If it is your first time logging in, you should set your Challenge Message, as this will enable you to reset your password if you forget it. 

To do this, navigate to Challenge Message on the right of the screen, and select your challenge message from the list, enter your answer into the Challenge Response field and click Update. You will be the only person who knows the Challenge Message that you selected and the Challenge Response that you gave; if you lose or forget this information, you will need to contact your System Administrator to reset your password for you. 

To reset your password from within control panel, from the login screen navigate to Change Password.

You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.

If you forget your password and have created the challenge response as above, from the login screen, select Forgot Password and enter your User Login Name (your email address). You will now be prompted with the Challenge Message that you set up. Complete the required response and you will be able to reset your password.

Again, you will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.

PASSWORD ATTENDANT USERS

In any web browser, go to https://passwordattendant.com

  • To set up your security questions: log in using the log in credentials you have been provided. On first login, you will be prompted to set three security questions. Choose from the options provided and provide the necessary answers, and click Enrol.
  • To change your password: From the login screen, choose Change Password and enter your current username and password. You will be asked to enter your current password in order to create a new one. You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.
  • To reset a forgotten password or unlock a blocked account: From the login screen, click on Reset Password or Unlock Account dependant on your issue. You will be prompted for your username, and then asked to complete the three security questions previously setup. After correctly answering these questions, you will be able to reset your password. You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.

EMAIL ONLY USERS

From within the Outlook Web Application, Navigate to Options and choose the Change Password option.

You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.

For both STANDARD USERS and EMAIL ONLY USERS, if you have forgotten your WorkPlaceLive Password, you will need to contact your System Administrator (Authorised User) to change your password. Due to security restrictions in place in line with the new GDPR security requirements, WorkPlaceLive are unable to change your password for you.

SYSTEM ADMINISTATORS (Authorised Users)

Using the URL and login credentials you have been provided with, log in to the WorkPlaceLive Control Panel.

Navigate to the user who’s password needs changing and click on their Display Name.

From the list on the right hand side, choose the Change Password option.

You will need to comply with any minimum requirements have been set on your system (for example minimum of 8 characters) and will prompted if you do not meet the relevant criteria.