NOK 60 per user / month

Categories
CTI
More Info

Published

07.12.2018

Updated

01.09.2021

Markets

Norway

Languages

Norwegian

SmartCall Phone Integration

Easily Connect Telenor, Phonero or Telia Business Phone Network with SuperOffice CRM and Service.

About this app

SmartCall CTI Improves efficiency and offers a better user experience by adding smart calling functionality to SuperOffice CRM and SuperOffice Service. The SmartCall CTI enables click-to-call on any phone numbers on your computer, automatic contact or case look-up functions in SuperOffice CRM and SuperOffice Service with any mobile, IP-phone or Microsoft Teams phone system connected to Telenor, Phonero or Telia Business Phone system. The click-to-call functionality allows you to simply click on a phone number in SuperOffice CRM and place a call – saving you time entering phone numbers.

When you receive a phone call, the app displays a toast on your screen with the caller and other data information from SuperOffice CRM. At wish, the corresponding contact card and/or service case will open in SuperOffice CRM. So you can start customer care, saving time searching for the customer. If the caller is unknown, the app toast will show you the caller’s name as listed in the Opplysningen 1881 public directory. With this information, you can easily create new contacts in SuperOffice CRM and save time on registering new customers.

SmartCall CTI also includes an ad-free directory search from Opplysningen 1881 that will present data you can use to create new customers more easily in SuperOffice CRM. This makes it easier to create new customers in SuperOffice CRM without having to enter the data manually.

Try it free for 60 days; no commitment required.

Key features

  • Click-to-call – Start a phone call directly from SuperOffice CRM or any app on your computer, reducing time and call errors.

  • Contact integration with SuperOffice CRM displays SuperOffice CRM business or person contact card when a registered customer calls, helping you improve customer service.

  • Display additional data from SuperOffice CRM gives you preferred information on the customer without having to open SuperOffice CRM.

  • Display service incidents from SuperOffice Service when a registered customer calls.

  • Automated phone diary activity – choose to auto-create activities in your SuperOffice CRM diary for incoming and outgoing calls.

  • Automatic lookup of unknown callers displays information from the Opplysningen 1881 public directory to show the name of unknown and potential customers, helping you create new contacts in SuperOffice CRM faster.

  • Includes Directory Search from Opplysningen 1881 that shows all essential business information for companies (regnskapstall.no) and lets you easily create new customers in SuperOffice CRM.

  • A call history log with identified calls (synchronized with Mobilt Bedriftsnett).

  • Easy installation – a simple set-up wizard gets you up and running in minutes.

What’s new

  • API phone integration with Telenor, Phonero and Telia – Make the SuperOffice CRM integration work with you preferred business mobil, IP- or Teams phone.

Price information

The following price is per month and based on a yearly subscription, additional pay-per-use fees applies:

USER

  • NOK 60 per user per month.

OPERATOR API SUBSCRIPTION

  • NOK 5 per user per month.

On top of the monthly costs, there is a one-time startup fee of NOK 2.500.


More than 15 users? Let’s talk. Contact our friendly sales team.


ADDITIONAL CONSULTANCY SERVICES (OPTIONAL)
Consultancy services are available for product training and configuration. Contact the vendor or your SuperOffice CRM partner.


TERMS & CONDITIONS

Requirements

SUPEROFFICE CRM PLAN

  • All user plans.


SYSTEM REQUIREMENTS

  • Business Phone agreement with Telenor, Phonero or Telia.

  • Business API from Telenor, Phonero or Telia.

Getting started

  1. Click the green button to get started.

  2. Fill out the form and submit. You will receive an email with a license key and download/install instruction.

  3. If you have general administrator rights in SuperOffice CRM, you can install SmartCall on your computer as instructed in the email.

  4. The first time SmartCall starts, it logs automatically into SuperOffice CRM. Make sure that the user has SuperOffice CRM administrator’s rights for approving the app.

  5. Install SmartCall for all users. (your IT department can distribute the software and settings to all clients using their preferred deployment tools.)

  6. Nettsoft AS provides remote first-time installation help and training for the superuser or the IT department. 


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